Terms of Service
1. What Reflora is
Reflora is a mobile service for families. A caregiver records a memory in their own words, adds photos, and Reflora produces short narrated videos of that memory, retold in several tones and narrated in a cloned family voice, for a loved one living with memory loss (the "listener"). The caregiver reviews and approves every video before the listener can see it.
Reflora is not a medical device, a therapy, or a substitute for professional care. It does not diagnose, treat or prevent any condition.
2. Who may use Reflora
- You must be at least 18 and able to enter a contract. Reflora is not directed at children.
- You create a family account as a caregiver. You may set up the listener experience on a device for your loved one; the listener does not need an account and makes no decisions in the app.
- By uploading recordings, photos or information about another person, you confirm you have the right and, where needed, that person's permission to do so.
3. Your content and our licence
Everything you record or upload stays yours. You grant Reflora a limited licence to store, transcribe, rewrite, narrate, render and deliver your content only to provide the service to your family. We do not sell your content, use it to advertise, or use it to train AI models.
4. Cloned voices
Reflora can clone a voice from a recording so that memories are narrated in that voice. A voice clone is biometric data. You may only clone a voice with the explicit permission of the person whose voice it is, and you confirm this in the app each time. Our Voice Data & Retention Statement explains how clones are stored and destroyed. You may delete a cloned voice at any time from Settings.
5. AI-generated content
Retellings are written by an AI model from your recording and the key points you approve. They are a creative retelling, not a transcript, and can contain inaccuracies. Reflora marks details it cannot trace back to your recording so you can check them. Nothing reaches the listener until you approve it. You are responsible for reviewing content before approving it.
6. Subscription and narration tokens
- Reflora offers one subscription, $4.99 per month, and optional narration token packs (5 tokens for $9.99). Prices are shown in the app and may change for future periods with notice.
- Purchases are made through Apple's App Store or Google Play. Billing, renewal, cancellation and refunds follow the rules of the store you bought from; manage your subscription in your store account settings.
- Tokens are consumed when a memory is generated (one per narration) and are not refundable once used. Unused tokens have no cash value and expire if the account is deleted.
- Reflora may grant complimentary access or tokens at its discretion, for example to testers.
7. Acceptable use
Do not use Reflora to clone a voice without permission, to impersonate anyone, to upload content that is unlawful or that you have no right to share, or to attempt to access other families' data. We may suspend accounts that break these rules.
8. Deleting your account
You can delete your account from Settings at any time; see Delete your account. Sign-in stops immediately and all content is permanently erased after a 7-day grace period. Cloned voices are destroyed immediately on request.
9. Availability and changes
We work to keep Reflora available but do not guarantee uninterrupted service. We may change or discontinue features. If we discontinue the service, we will give you reasonable notice and the chance to export your data.
10. Disclaimers and limitation of liability
Reflora is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, Reflora's total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited by law.
11. Governing law and disputes
These terms are governed by the laws of [STATE / COUNTRY]. [DISPUTE RESOLUTION CLAUSE — to be set with counsel.]
12. Changes to these terms
When these terms change materially we will ask you to accept the new version in the app. The version you accepted, and when, is recorded on your account.
13. Contact
privacy@reflora.ai · [COMPANY LEGAL NAME], [ADDRESS]