Delete your account
You can delete your Reflora account and everything in it at any time. Deletion is permanent after a 7-day grace period.
From the app (fastest)
- Open Reflora and go to Settings.
- Under Your data, tap Delete my account.
- Confirm. If your sign-in is older than a few minutes, the app asks you to sign in again first.
Tip: tap Get a copy of my data first if you want to keep your recordings and videos.
By email
Write to privacy@reflora.ai from the email address of your Reflora account with the subject "Delete my Reflora account". We will confirm your identity and schedule the deletion within [5] business days.
What is deleted
- Your account and sign-in, your family, your loved one's profile and preferences
- Every memory: recordings, photos and videos, transcripts, key points, retellings, generated audio and video
- Cloned voices (destroyed immediately on request, see Voice Data & Retention)
- Notification devices, play history, settings
What is kept
- Payment ledger entries, in anonymised form, as required for accounting
- A record that a deletion request was received and fulfilled
Timeline
- Immediately: you are signed out, sign-in is blocked, any subscription is cancelled at the store, cloned voices are destroyed.
- Within 7 days: if the deletion was a mistake, write to us and we can cancel it.
- After 7 days: everything listed above is permanently erased.
Subscriptions
Deleting your account cancels the renewal of your Reflora subscription. Refunds for an already-paid period follow the policy of the store you bought from (Apple App Store or Google Play).